Frequently Asked Questions

Sizing

Do the clothes run big, small, or true to size?

Unfortunately, there is no such thing as "true to size". We carry many different brands and sizing is ALL DIFFERENT and can vary from brand to brand and from style to style. We measure all our clothing ourselves, so once you know your measurements, you can order on our website with confidence! All our clothing is measured laying flat (not on a person), and then doubled.

How do I find my size?

See our help page here on finding your size

Are your clothing measurements accurate?

YES, our measurements are accurate, because we measure all garments ourselves. You may see some difference in our measurements and the manufacturer's measurement charts. We measure garments flat and un-stretched, then double the measurement.

See our help page here for more information or this blog post about how we measure clothing.

What does "OSFM" mean?

OSFM means "One Size Fits Most". Most of our tights come in this size, and will fit women weighing 90-160lbs.
Ordering

You are out of a size or style. Will you be restocking it?

We usually can't re-order items since we order very far in advance and some items are made to order. Be sure to connect with us to be notified of restocks and new items!

Can I enter more than one coupon code during checkout? 

No, you can only enter 1 coupon code during checkout. But remember: orders over $150 (after discounts) ship free to US addresses!

Do you have a specific item I am looking for?

All items listed on-line are in-stock at that moment. If you know the name of the item or the brand / manufacturer, you can search for it using our very good search page here.

I was shopping and placed an item in my cart, but left and now I can't place it in my cart.

If you were shopping earlier and put an item in your cart, but did not check out, it may still in your cart. Go to your cart here.

My gift card isn't working in the on-line store

Be sure to enter the code in carefully (upper/lowercase matters!) 

Note that Gift cards purchased in our boutique store in Tonawanda will not automatically work online.

If you would like to use your gift card purchased in-store, please contact us.

Do you have any coupons available? 

Sign up for our newsletter to be notified of sales and coupons! Signing up gets you a coupon to use right away! 

Orders & Shipping

How much does it cost to ship?

It depends on where it is being shipped to! Please see our full shipping policy here.

Did you receive my on-line order?

If you did not see the "Thank You" page after you placed your order, you may not have completed checkout. If you did not receive a confirmation email, check your spam/junk folders. Contact us here to ask about your order.

Can I do In Store Pickup?

Yes!

Just choose In Store Pickup for your shipping option when ordering. 

How can I track my online order?

A tracking number will be emailed to you once your order is shipped. You can also check the status of our order by logging into our website here.

Do you ship to my country?

See our shipping policy here for details

I paid for express delivery but the tracking says it is 2 day delivery?

Express orders to US addresses are shipped via "USPS Priority Express", which is 1-2 day service. Shipping times will vary, usually depending on your local post office.

How long will it take to receive my order?

We ship as soon as possible, usually within 2 business days. 

Orders to the US will take 2-3 days (USPS Priority) or 1-2 days (Express, guaranteed) to be delivered.

Orders to CA or AUS will take at least 6 days (International priority) or at least 10 days (first class) to be delivered. This does not account for customs, which can further delay shipments, unfortunately.

You can read more on our shipping page here.

Returns

Do you take returns?

Yes, but there are restrictions.

Most new and retro items may be returned in new condition within 30 days. 

Vintage, handmade items, and sale items purchased with an additional discount are final sale and cannot be returned.

If you have any questions, please ask befrore purchasing.

See our return policy here.

How do I make a return?

To make a return, you must first fill out an RA (return authorization) form. Click here to fill out an RA form.

When will my return be credited, and how will I be refunded?

We issue refunds for qualified returns within 10 business days of receiving the return. Refunds are credited back to the original form of payment. Note that it may take several business days after we issue a refund for your account to show your credit. Unfortunately the credit card companies do not work too quickly! You can read our full return policy here.

If I purchase an item on sale, can I return it?

Sale items may be returned for store credit. Sale items purchased with an additional discount (ex. sale shirt, purchased with additional 10% off coupon) are final sale and cannot be returned. Please see our return policies here.

Do you do exchanges?

We currently do not do exchanges. If you have made a purchase, and need to make an exchange, simply purchase the new item on our website. To return the unwanted item, make a return as per our policy here.

When we receive your qualified return we refund back to your original form of payment. You can read our full return policy here.

Vintage Clothing

What is vintage clothing?

"Vintage" clothing is clothing that is more than 20 years old.

Note that vintage can be used/worn, or still new. Vintage that is new with tags attached and never worn is called "dead stock".

Do you take vintage? How does that work?

Yes, we do take vintage.

Please consider giving us your vintage. We are a small business, and your gift helps us greatly! If you are local we are happy to come to you to pickup the items. (Note that gifting vintage is not tax deductible.) If you do not want to gift us the items, we do buy vintage.

Please note that we buy at low prices. Not all vintage is actually valuable or will sell  in a timely manor, so we plan on keeping it a very long time. Also we process, clean, and repair all our vintage items. Please remember you are supporting a small business. If you want top dollar from your items, we suggest ebay.

If you have vintage, please read the following before contacting us:

  • You must be local (Western New York area). We cannot accept vintage via shipment. It is very difficult to determine if we can accept your vintage sight unseen.
  • The Items must be from 1940s, 1950s, or 1960s. (Possibly 1970s or 1980s if they are reproductions of an earlier time period.)
  • The items must be in good condition (see chart here).
  • The items must be clean. No musty smells, mold, stains, etc.
  • The waist measurement needs to be larger than 25".
  • NO furs or coats.

Currently we are looking for 

How it works
Contact us here and let us know what you have. We may ask for you to send photos. We will let you know if we are interested, and give more specifics then (no sense in wasting your time.)
Please do not stop in the store with items without first making an appointment. Note that we may not take everything you bring.

How do you rate the condition of your Vintage Clothing?

Our rating system for vintage works like this:

 EXCELLENT Very little wear, no visible flaws
VERY GOOD Small flaws, but wearable as purchased
GOOD Shows visible flaws and repairs, but wearable as purchased

Miscellaneous

Do you wholesale your products?

No, we do not wholesale our products at this time. You can connect with us here for future announcements about selling wholesale.

Can you lend clothes for my event or photo-shoot?

Sorry, no, we do not lend clothes out.

Do you give donations?

We donate to certain local (Western New York) charities and events. If you would like to apply for a donation, please fill out this form.  

How can I sell my items in your store?

We are always looking for new items to sell retro style items in the store. If you think yours is a good fit, please fill out this form.

Does Cats Like Us make all the clothes?

No. We carry many different brands. They are picked by our stylist team and are the best styles from the best retro brands!

What is retro clothing?

Retro is new clothing in classic styles, often updated just a little. They usually fit and wear better than true vintage due to modern sizing and fabrics. Read more about retro style in our retro style section here

Do you sell costumes?

No, we only sell real clothing in classic styles.

Something not listed here

Still need help?

Not finding what you're looking for? Sorry about that!

You can either send us a message through our contact form, or call us during our regular hours.

Sending a message is the best way to get a timely reply.

Send a message