Unfortunately, there is no such thing as "true to size". We carry many different brands and sizing is ALL DIFFERENT and can vary from brand to brand and from style to style. We measure all our clothing ourselves, so once you know your measurements, you can order on our website with confidence! All our clothing is measured laying flat (not on a person), and then doubled.
YES, our measurements are accurate, because we measure all garments ourselves. You may see some difference in our measurements and the manufacturer's measurement charts. We measure garments flat and un-stretched, then double the measurement.
If you did not see the "Thank You" page after you placed your order, you may not have completed checkout. If you did not receive a confirmation email, check your spam/junk folders.Contact us here to ask about your order.
All items listed on-line are in-stock at that moment. If you know the name of the item or the brand / manufacturer, you can search for it using our very goodsearch page here.
Sorry about that! Probably the billing address you entered does not match that on file with your credit card company. If you have recently moved this address might not be updated. Try an alternate address, or use a different card to place your order. You can place a phone order by calling us during our normal business hours listed at the bottom of this page.
Be sure to enter the code in carefully (upper/lowercase matters!)Â
Note that Gift cards purchased in our boutique store in Tonawanda will not automatically work online. If you would like to use your gift card purchased in-store, please contact us.
Express orders are shipped via "USPS Priority Express", which is 1-2 day service. Shipping times will vary, usually depending on your local post office.
We issue refunds for qualified returns within 10 business days of receiving the return. Refunds are credited back to the original form of payment. Note that it may take several business days after we issue a refund for your account to show your credit. Unfortunately the credit card companies do not work too quickly!You can read our full return policy here.
Sale items may be returned for store credit. Sale items purchased with an additional discount (ex. sale shirt, purchased with additional 10% off coupon) are final sale and cannot be returned. Please see our return policies here.
We currently do not do exchanges. If you have made a purchase, and need to make an exchange, simply purchase the new item on our website, and return the unwanted item. When we receive your qualified return we refund back to your original form of payment.You can read our full return policy here.
Retrois new clothing in classic styles, often updated just a little. They usually fit and wear better than true vintage due to modern sizing and fabrics. Read more about retro style inour retro style section here.
