Frequently Asked Questions

Unfortunately, there is no such thing as "true to size". We carry many different brands and sizing is ALL DIFFERENT and can vary from brand to brand and from style to style. We measure all our clothing ourselves, so once you know your measurements, you can order on our website with confidence! All our clothing is measured laying flat (not on a person), and then doubled.

See our help page here on finding your size.

YES, our measurements are accurate, because we measure all garments ourselves. You may see some difference in our measurements and the manufacturer's measurement charts. We measure garments flat and un-stretched, then double the measurement.

See our help page here for more information or this blog post about how we measure clothing.

OSFM means "One Size Fits Most". Most of our tights come in this size, and will fit women weighing 90-160lbs.

If you did not see the "Thank You" page after you placed your order, you may not have completed checkout. If you did not receive a confirmation email, check your spam/junk folders. Contact us here to ask about your order.

We usually can't re-order items since we order very far in advance and some items are made to order.

No, you can only enter 1 coupon code during checkout. But remember: orders over $150 (after discounts) ship free to US addresses!

All items listed on-line are in-stock at that moment. If you know the name of the item or the brand / manufacturer, you can search for it using our very good search page here.

If you were shopping earlier and put an item in your cart, but did not check out, it is still in your cart. Go to your cart here

Sorry about that! Probably the billing address you entered does not match that on file with your credit card company. If you have recently moved this address might not be updated. Try an alternate address, or use a different card to place your order.

Be sure to enter the code in carefully (upper/lowercase matters!) 

Note that Gift cards purchased in our boutique store in Tonawanda will not automatically work online. If you would like to use your gift card purchased in-store, please contact us.

No. We accept online payment by credit card (VISA, MC, DISCOVER, or AMEX) or PayPal only.

In-store we accept Cash or credit card (VISA, MC, or DISCOVER).

Yes! If you place an online order just choose "in-store pickup" as your shipping option, and be sure to make an appointment to pickup your order here.

It depends on where it is being shipped to! Please see our full shipping policy here.

A tracking number will be emailed to you once your order is shipped. You can also check the status of our order by logging into our website here.

We ship internationally to Australia (including NZ) and Canada. We do not ship to Britan or EU countries at this time. See our shipping policy here for details.

Express orders to US addresses are shipped via "USPS Priority Express", which is 1-2 day service. Shipping times will vary, usually depending on your local post office.

We ship as soon as possible, usually within 2 business days. 

Orders to the US will take 2-3 days (USPS Priority) or 1-2 days (Express, guaranteed) to be delivered.

Orders to CA or AUS will take at least 6 days (International priority) or at least 10 days (first class) to be delivered. This does not account for customs, which can further delay shipments, unfortunately.

Yes. Most items may be returned in new condition within 30 days. Some restrictions apply. See our return policy here.

To make a return, you must first fill out an RA (return authorization) form. Click here to fill out an RA form.

We issue refunds for qualified returns within 10 business days of receiving the return. Refunds are credited back to the original form of payment. Note that it may take several business days after we issue a refund for your account to show your credit. Unfortunately the credit card companies do not work too quickly! You can read our full return policy here.

Sale items may be returned for store credit. Sale items purchased with an additional discount (ex. sale shirt, purchased with additional 10% off coupon) are final sale and cannot be returned. Please see our return policies here.

We currently do not do exchanges. If you have made a purchase, and need to make an exchange, simply purchase the new item on our website, and return the unwanted item. When we receive your qualified return we refund back to your original form of payment. You can read our full return policy here.

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No, we do not wholesale our products at this time. You can connect with us here for future announcements about selling wholesale.

No, we do not lend clothes out.

We donate to certain local (Western New York) charities and events. If you would like to apply for a donation, please fill out this form.

We are always looking for new items to sell retro style items in the store. If you think yours is a good fit, please fill out this form.

No. We carry many different brands. They are picked by our stylist team and are the best styles from the best retro brands!

Retro is new clothing in classic styles, often updated just a little. They usually fit and wear better than true vintage due to modern sizing and fabrics. Read more about retro style in our retro style section here

No, we only sell real clothing in classic styles.

Our rating system for vintage works like this:

Yes, we do buy vintage! From single pieces to whole house buyouts, if you have vintage you would like to sell, please read the following before contacting us:

Some requirements

• You must be local - we cannot accept vintage via shipment.
• The Items must be from 1940s, 1950s, or 1960s. (Possibly 1970s or 1980s if they are repros of an earlier time period.)
• The items must be in good to excellent condition (see chart here).
  
• The items must be clean. No musty smells.
• The waist measurement needs to be larger than 25".

Currently we are looking for 

WOMENS cotton day dresses, barkcloth tiki dresses, shirt dresses, novelty print, border print dresses and skirts, anything with cats, and anything plus size.

MENS bowling shirts, barkcloth tiki shirts, letterman sweaters, western shirts.

ACCESSORIES like vinyl purses, novelty purses, costume jewelry sets, bright hats.

How it works

Contact us here and let us know what you have to sell. We may ask for you to send photos. We will let you know if we are interested, and give more specifics then (no sense in wasting your time.)

Please do not stop in the store with items to sell without first making an appointment.