Shipping and Returns

Policies are subject to change without notice. Please be sure to read and understand these policies before purchasing. Updated 3/15/2013 We want you to be comfortable buying from catslikeus.com! If you have any questions regarding our policies please call or email us here.

Shipping

We know you want your order right away, so we work hard to get it out the door right away! Orders will ship by the next business day if not sooner. Shipping from Cats Like Us is through USPS Priority shipping, so you will receive your purchase fast! If you MUST have a package overnight, call us asap at 716-694-6600 and we can make arrangements.

Please be sure to ship to a secure location such as your workplace or a P.O. BOX. All shipments are tracked and guaranteed against loss. Once USPS delivers a package to the delivery address, even if it is left on your porch or in a communal hallway outside your door in an apartment, it is considered delivered. We cannot take responsibility for packages stolen after they are delivered.

For purchases shipped to New York State, shipping is taxed. Tax on shipping is not refundable.

Cost

Shipping cost is based on the total purchase amount, using the following chart. All shipments are tracked and guaranteed against loss:

Destination Country	Total purchase	Ship: USPS Priority	Ship: USPS Express
USA	$0-49.99	$6 (3 day)	$35 (1-2 day)
	$50-150	$8 (3 day)
	$150.01+	FREE (3 day)
Canada	$0-49.99	$21 (6-10 day)	Not available
Canada	$50 and over	$25 (6-10 day)	Not available
United Kingdom, Europe	All orders	$45 (6-10 day) (After calculation of actual shipping cost, the difference will be refunded.)	Not available
Australia, NZ	All orders	$45 (6-10 day) (After calculation of actual shipping cost, the difference will be refunded. A 1# package usually costs ~$35 to ship)	Not available

Customs and Taxes

Shipments to ALL countries are fully and accurately declared as to contents and value of the items. Please do not ask us to inaccurately declare value or contents. Cats Like Us does not collect/remit any taxes on sales to Canada, Australia or European Countries so it is the addressee's responsibility to pay any and all taxes, VAT, etc. that might be applicable. Any additional fees due to customs, provincial and national taxes beyond the original cost of shipping are the responsibility of the addressee. Here is a helpful site to find out what import costs will likely be for your order. (Link to estimator provided without any guarantee of accuracy).

In-store Pickup

In-store pickup is available to local addresses free. If you would like to pickup you purchases from our store simply choose "In-Store Pickup" for the shipping option during the checkout process. We will email you once the order is ready for pickup, usually the same day.

Please pick up your orders. In-store pickup orders that are not picked up within 3 months will be treated as abandoned orders and are ineligible for refund of any kind.

Insurance and Lost items

All shipments are tracked and guaranteed against loss. Once USPS delivers a package to the delivery address and it is scanned as delivered. If it is left on your porch or in a communal hallway outside your door in an apartment, it may still be considered delivered. We cannot take responsibility for packages stolen after they are delivered. We recommend having purchases shipped to a secure location, such as a po box or work addreess.

If your package is lost please contact us and we will begin the claim process. Any refunds will be made to the original form of payment for that purchase. Shipping fees are not refundable.

Returns

Lingerie, makeup, hair products, socks, pantyhose, tights and items by Barbie K are not returnable.

Sale items can only be returned for store credit and not a refund. Please read our store credit policy here.

If your item doesn't fit or wasn't want you wanted, you can make a return. All returns:

Must be received within 30 days of original purchase.
Returns older than 30 days canot be accepted.
We apologize for any inconvenience this may cause.
Must be in new, unworn, unwashed condition.
All original tags must be attached.
Original packing slip must be included returned with item.
Items should be placed in a clean plastic bag, and shipped in a suitable box.
MUST HAVE AN RA NUMBER (see form below)

For purchases shipped to New York State, shipping is taxed. Tax on shipping is not refundable.

To make a return, you will need a return authorization number. To receive an RA number, fill out this form. Returns without RA numbers will not be accepted under any circumstance.

Return Shipping

You are responsible for shipping the item back to us.

Please note we are no longer doing exchanges through our web store. If you would like a different item, simply purchase the item in our web store. Once we reveive your return we will credit your original form of payment.

Store credit

If you are owed for a return on sale merchandise, you will be issued a store credit coupon code. Store credit:

does not expire.
may be used on any purchase in the web-store.
cannot be used towards shipping costs on new purchases.
cannot be combined with other coupon codes in our web store. If you have a valid coupon code you would like used with the store credit, you must place a phone order. Only 1 coupon code may be combined with a store credit purchase.

Problems With Orders

If we have a problem with your order we will attempt to contact you to resolve it BEFORE WE SHIP. Problems might include but are not limited to non-deliverable mailing address or item unavailability.

We will try to contact you via the email and phone number you provide on checkout. Emails from us will come from andrew@catslikeus.com or orders@catslikeus.com, so watch for those and be sure to check your spam filter as well.

If we are unable to contact you, and you do not get back to us within 7 days, your order may be canceled, in which case your original form of payment will be credited. We apologize for any inconvenience this may cause.